Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, box unopened and in the same condition that you received it. It must also be in the original packaging. Items once opened cannot be returned.
To complete your return, we require a receipt or proof of purchase. Refund will be possible only for an item directly purchased from us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again. You may want to contact your credit card company (if paid that way), it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [agarbatti.sabki@gmail.com].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [agarbatti.sabki@gmail.com] and once we confirm, send your item to:
C 701, Marathon Cosmos, Marathon Avenue, Off LBS Road, Mulund West, Mumbai 400080.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
C 701, Marathon Cosmos, Marathon Avenue, Off LBS Road, Mulund West, Mumbai 400080.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that depending on where you live, the time it may take for your exchanged product to reach you, may vary.
